Recently, we have received many inquiries from various countries on the products purchased through non-regular channel (used market). For example, inquiries about how to use the device, requests to purchase repair parts and consumables, requests for technical and reference documents, etc. Please note that we cannot respond to these inquiries at all.
If you purchased through a non-regular channel, when you need some help, please contact the shop where you purchased the device. If you want to purchase our products, we recommend purchasing a guaranteed genuine product from our official distributors.
Please confirm the information of our overseas agency in the following page.